FAQ's
Is there a minimum quantity required for custom items?
You can take advantage of Heat Transfer, Signs and Laser orders with no minimum order requirement. For example, order a single custom printed t-shirt for yourself or everyone you know! You can browse our catalog with the “No minimum” filter activated to see products available for digital printing and laser engraving and cutting.
For Screen Printing orders there is a minimum of 24 pieces and for embroidery a minimum of 6 pieces due to the extensive preparation times of these processes.
How long will it take for my order to arrive?
The average order ships in approximately 10 business days after placing the order. Transit times vary depending on package destination. Please contact us before placing your order should you need your order by a specific date. We can almost always accommodate your deadline.
What is the difference between Screen Printing and Heat Transfer?
With Heat Transfer, your design is printed directly from the computer to the printable vinyl and later, with the help of heat machines, it is ironed onto the chosen garment. This technique allows you to print tons of colors, making it a perfect option for full-color photographs. Screen Printing is a more traditional t-shirt customization method where each color of a design is separated and etched onto individual fine mesh screens. The ink is then transferred to the t-shirt through the screen.
What occurs once my order is placed?
Every order begins with a thorough review by our Customer Service team to ensure every detail of your order is complete and accurate. It’s then passed to our Art team, who inspects your design and makes automatic corrections. Corrections such as alignment, spelling and smoothing out rough and pixelated images are completed before beginning the appropriate production process. Each item is individually inspected for quality before being shipped. Once shipped customers may track their package with the tracking number provided in the shipping email sent or by logging into your account and navigating to Order History. Every order has a quality and delivery guarantee. If you have any questions, be sure to contact us and check out our Satisfaction Guaranteed policy for more information.
Can I make changes once my order is placed?
At Xtreme Design we seek to exceed your expectations. We aim to please with our quickness, quality, and service, therefore we will be happy to resolve any issues you may have with an order. If there is anything about your experience that you are dissatisfied with, please send us an email at sales@xtremedesignonline.com [Re: Customer Service]
What determines the price?
The first component when calculating the price of your order is the product. Our catalog includes affordable, up to premium options. Please do not hesitate to contact us if you are seeking a specific brand or style not shown. The next determining price factor is the service to be completed. For Embroidery, Heat Transfer, Screen Printing and Laser Engraving orders, the price is based on the number of locations to be serviced per item(front, back, both, etc.). Screen Printing orders also take into account the number of colors per location (e.g. 1 color front, 2 color back). The last factor considered for pricing is quantity. Ordering more of the same design results in price reductions so you pay less for items.
Can you help me with my design?
We are always ready to help you make your order even more personalized. If you have images you'd like to upload but need some adjustments, feel free to include notes in the Design Notes section. For complex photographs or images on screen printed orders, you may want help creating simplified versions that will reduce the number of colors and cost at the same time. Feel free to contact us and our service team will be happy to help you improve or create the right design for you and the items you need.
What happens if I am not satisfied with my order?
At Xtreme Design we seek to exceed your expectations. We will be happy to solve any problem with an order, because we want to impress with our speed, quality and service.If you are dissatisfied with any part of your experience, please email us at sales@xtremedesignonline.com [Re: Customer Service]
How does sizing work?
Size may vary depending on the particular brand and style. We’ve included a detailed size chart on every product page to eliminate the guesswork. Contact us directly for further questions.
Can I pay with a check?
We gladly accept company checks. Our Customer Service team is available to assist you at sales@xtremedesignonline.com should check be your preferred payment method.
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What if I need a size or product that is not listed on your website?
Please contact us before placing your order, as we are always happy to help you find alternative brands, sizes or products.