Shipping & Returns

Shipping Policy

1. Processing Time:
  • All orders are processed within 2-3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates:
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery time for standard shipping: 5-7 business days.
  • Expedited shipping options are available at an additional cost.
3. Shipping Confirmation & Order Tracking:
  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
  • The tracking number will be active within 24 hours.
4. International Shipping:
  • We currently do not ship outside the U.S.
5. Customs, Duties, and Taxes:
  • We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages:
  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

1. Return & Exchange Policy:
  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned, such as perishable goods and personal care items.
2. Return Process:
  • To return your product, please email our customer service at [email address] to receive a return authorization number and instructions on where to send your package.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds:
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.
4. Late or Missing Refunds:
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email address].
5. Sale Items:
  • Only regular-priced items may be refunded. Sale items are non-refundable.
6. Exchanges:
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email address] and send your item to: [return address].
7. Gifts:
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
8. Contact Information:
  • For questions about our shipping and returns policy, please contact us at [email address].

Feel free to customize this policy further to suit your specific business needs.