Support Policy

Our Commitment to Privacy

Your privacy is very important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

  • Information We Collect

    Xtreme Design collects information to provide you with the goods and services you request and to improve your online shopping experience. The information we collect includes:

    • Your name, email address, phone number, billing and shipping addresses, and payment information.
    • Information through technology, such as cookies, including your IP address, device type, operating system, browser type, and other session information.
    • Photographs and images uploaded when creating designs; tags, posts, comments, reviews, and shared content on social media platforms promoting Xtreme Design products or services.
  • How Do We Use Your Information?

    Order Processing

    The information you provide when placing an order is used solely to fulfill that order. We do not share this information with third parties except as necessary to fulfill that order. Any images or materials uploaded are used solely to process your order.

    Communication

    We use return email addresses to respond to email we receive and telephone numbers provided to address questions related to your order.

    Marketing and Promotions

    We may use your information to provide promotions, discounts, and updates via email and through third-party advertising companies.

  • Who Is Your Information Shared With?

    Contractors, Vendors, and Service Providers

    Your information is shared only as necessary to process your order. This includes providing information to contractors, vendors, and service providers, such as shipping providers and payment processors, who perform services on our behalf. We require them to keep your personal information private and secure.

    Legal Requirements and Protection of Third Party Rights

    We may share your personal information when required by law or to protect the safety, property, or rights of others.

    Business Reorganization, Transfer, and Subsidiaries

    Your information may be shared with subsidiaries or transferred if Xtreme Design is reorganized, sold, or merged with another company.

  • Buy

    Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services. Your data is stored through Shopify's data storage and databases, and is protected by a secure server behind a firewall.

    Pay

    If you use a direct payment gateway, Shopify stores your credit card details encrypted using PCI-DSS standards. Once the transaction is completed, your purchase information is deleted.

  • Security

    We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using SSL technology and stored with AES-256 encryption.

  • Cookies and Similar Technologies

    Cookies are used to store data such as preferences and session information. You can control cookies through your browser settings and withdraw consent by deleting or blocking cookies.

  • Age of Consent

    By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have consented to allow your dependents to use this site.

  • Changes to This Privacy Policy

    We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon publication. If material changes are made, we will notify you through this site.

  • Questions and Contact Information

    If you have any questions or need to access, correct, amend, or delete any personal information we have about you, or wish to register a complaint, please contact our Privacy Compliance Officer at sales@xtremedesignonline.com or by mail at:

    Xtreme Design
    [Re: Privacy Compliance Officer]
    1631 South Rose Ave.
    Oxnard, California 93033